Terms & Conditions

Welcome to craftandlabourcoffee.com.au (the site) and please review the following basic terms that govern your use of and purchase of products from our site. 

 

Craft and Labour Coffee Roasters Pty Ltd, ACN 639 280 336, hereinafter referred to as Craft and Labour Coffee Roasters. 

 

By using this website, you are accepting all the terms of this disclaimer notice. As such, your use of our site constitutes your consent to follow and be bound by these terms. You should read these terms of uses and the privacy policy carefully before using this website. 

 

All prices quoted are in Australian dollars (AUD) and are inclusive of any applicable Goods & Services Tax (GST). 

 

Shipping & Delivery (Within Australia)

Australia delivery is available to all areas via a third party logistic company chosen by Craft and Labour Coffee Roasters. 

 

COFFEE ORDERS: To ensure the freshness of your coffee orders PLEASE NOTE : WE ROAST WEEKLY ON A TUESDAY. Orders received by 12pm Monday before our roast day will be processed that week. Orders placed after 12pm Monday will be included in the following weeks production schedule. If you have any questions about the scheduled roast date of your order, please contact us at operations@craftandlabourcoffee.com.au

NON COFFEE ORDERS: Craft & Labour Coffee posts all other orders as near to practicable within three working days of order placement. 

POSTAGE FEE AND DELIVERY TIME FRAMES: Postage and handling charges will vary depending on the size, weight and delivery location. Exact shipping costs are calculated in the shopping cart and will be added to the order total before the checkout. 

 

The default postage service is Australia Post; Regular Parcel Post. Express Parcel Post is also available for selection, postage fee will be calculated at the check out. 

 

For regular parcel post, in most cases, your delivery will arrive within 5 working days of the postage date. 
Please contact us at operations@craftandlabourcoffee.com.au for details of any delivery not received within seven days of order dispatch.  We reserve the right to choose our preferred courier at any time, which may also depend on the location of the delivery.

 

Shipping & Delivery (Outside Australia)

If you would like to order items to be delivered outside of Australia, please email us at operations@craftandlabourcoffee.com.au for a quote on shipping and an estimated delivery time. 

Incorrect addresses, Lost Deliveries 

In the event that an incorrect address was keyed in at the checkout, Craft and Labour Coffee is not obligated to re-send the order to the correct address at our expense. If the parcel can-not be returned or redirected, Craft and Labour Coffee is not obliged to resend or replace the item. If there is a delivery delay caused by third party logistic company, Craft and Labour Coffee Roasters will not automatically reissue an order. Late delivery is not reason for an order cancellation or refund. Replacement is at the discretion of Craft and Labour Coffee. 

 

Returns & Refunds 

Consumable goods: We make every effort to manage and continuously improve the quality of our consumable products through our quality control process. If you are unsatisfied with any consumable purchase you have made from the site for any reason, please contact us via our contact page or email operations@craftandlabourcoffee.com.au to discuss your replacement or credit note options. 

Please note, requests for returns must be raised with us within 14 days of shipment date, subject to proof of purchase date and price. At the time of contact, please provide your name, order number, date of purchase, description of goods, reason for return request.

Non consumable goods: If you are not 100% satisfied with any equipment purchased from the website, please refer to the warranty set out on each individual product/Company website. For Example, French Press are covered by Bombora warranty. If goods received have been wrongly described and are different to the product displayed on the website you can choose between a refund, exchange or credit.

Please note:

·       All merchandise items must be returned in original new condition including all original packaging.

·       Original shipping charges are non-refundable.

·       All return shipping charges must be prepaid by the sender. Craft and Labour Coffee will not cover return postage costs.

Refunds if made are made only by electronic funds transfer, back to the original payment method/account. It is not practicable for cash refunds to be made.

 

Workshop and Courses 

In the event that a workshop or training event cannot take place on the advertised date or time, we will notify participants and make arrangements to reschedule the event. If an event is cancelled and a rescheduled date/time is not made, participants will be offered a full refund.  If the participant cannot attend a confirmed time, they must give Craft and Labour Coffee at least 48hrs prior notice, Craft and Labour Coffee will attempt to transfer their appointment to another date/time. If a participant doesn’t attend their confirmed workshop, or less than 48 hours cancellation notice is given to Craft and Labour Coffee, please note that automatic refunds will not be provided.

 

Customer Service 

 

Craft and Labour Coffee is here to support our customers. Some products listed on our website are bespoke items and may not be available in large volumes. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack and ship all orders within three business working days of purchase. In the event that an ordered item is not available, or we are unable to fulfil your order, we will endeavour to notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

 

Errors and problems

From time to time there may be information on the Craft and Labour Coffee site or in any coffee journal literature, quotation, price list, tax invoice or other document or information issued by Craft and Labour Coffee that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing or availability or otherwise.

Craft and Labour Coffee may correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after an order has been submitted). Craft and Labour Coffee will not incur any liability for any incorrect information which appears on the Craft and Labour Coffee website or in any other document or information issued by Craft and Labour Coffee and to any changes and/or updates thereof howsoever arising and you release Craft and Labour Coffee from any liability for any damages, costs and expenses suffered or incurred by you or your Officers, servants, agents, employees and contractors arising therefrom.

 

Disclaimer of Warranties

Craft and Labour Coffee products may be returned or exchanged in accordance with the policies above. The Craft and Labour Coffee website and all contents of this Site are provided on an ‘as is’ basis without warranties of any kind, either express or implied, including without limitation warranties of merchantability or fitness for a particular purpose or as to encumbrances.

You agree that your use of Craft and Labour Coffee’s website is at your sole risk and that you are responsible for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of Craft and Labour Coffee’s website, and that Craft and Labour Coffee shall not be liable for damages of any kind related to your use of this site and/or arising therefrom.

 

Limited Liability

If Craft and Labour Coffee Roasters is found responsible for any damages, Craft and Labour Coffee Roasters is responsible for actual damages only. In no event shall Craft and Labour Coffee Roasters be liable for any incidental, indirect, exemplary, punitive and/or consequential damages, lost profits, or damages resulting from lost data or business interruption resulting from the use of or inability to use the website.

 

License & Ownership

The copyright for the content on this website is owned or licensed by Craft and Labour Coffee Roasters and is protected under the Copyright Act 1968 (Cth) and by other copyright laws in both Australia and other countries. No material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of Craft and Labour Coffee Roasters.

All custom graphics, icons, and other items that appear on the website and all associated trademarks are reserved and owned by Craft and Labour Coffee Roasters. 

 

Copyright 

Craft and Labour Coffee has the copyrights to the Craft and Labour Coffee website and its contents (images and text). Contents of our website in whole or in part are intended solely for personal, non-commercial use and you agree not to by act or omission infringe the copyright of Craft and Labour Coffee in whole or in part.

You may download or copy the contents and other downloadable materials displayed on the website for your personal use only. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading or copying.

You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works of, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Contents or the website and/or assign, encumber or deal with the same in any way, whether in whole or in part.

 

Security 

When purchasing from Craft and Labour Coffee, your details are passed through a secure serving using 128-bit SSL (secure sockets layer) encryption technology. This is the current industry standard, however we do not give any warranty express or implied as to its fitness for any purpose. If you have any questions regarding our security policy, please contact us via operations@craftandlabourcoffee.com.au