Privacy Policy

This privacy policy defines how Craft and Labour Coffee Roasters uses and protects any information that you provide when you use this website or when interacting with any Craft and Labour Coffee associated email marketing automation platforms. We ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use, retain and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

Craft and Labour Coffee Roasters is  committed to ensuring that your privacy is protected. If we ask you to provide certain information by which you can be identified when using this website or other associated email marketing automation platforms, then you can be assured that it will only be used in accordance with this privacy statement.

Who are ‘we’? 

Craft and Labour Coffee Roasters Pty Ltd, ACN 639 280 336, herein after refer to as Craft and Labour Coffee Roasters. Throughout the site, the term ‘we’, ‘us’, ‘our’ refer to Craft and Labour Coffee Roasters Pty Ltd. 

What personal data we collect and why we collect it? 

Personal data relates to any data that could directly or indirectly identify you – the customer. This includes, but not limited to any, information such as your name, nominal address, mobile number, and your email address. In some cases, it may include more obscure identifying information. For instance, your IP address. 

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”


We collect Device Information using the following technologies:

– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

– “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.


Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, postal address, and phone number.  We refer to this information as “Order Information.”Hence, when referring to  “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.


How do we use your Personal Information?

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). In addition, we use this order information to communicate with you and screen orders received for potential risk of any fraudulent attempts. We also use this order information to update or advertise our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We will use your email to distribute marketing materials that you have consented to receive via MailChimp. You can update, change or withdraw from our marketing communication by emailing us at or following the update/unsubscribe link within our direct emails. We will connect with you via social networks (For instance, Facebook, Instagram). 

Sharing your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Wix to handle payments securely via our online store–you can read more about how Wix  uses your Personal Information here: 

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here:  You can also opt-out of Google Analytics here:

Last but not least, there also may be times when we are legally bound to disclose your personal data to regulators, law enforcement bodies government agencies, financial institutes, courts or other third parties where we deem necessary to comply with applicable laws and regulations, or to exercise our legal rights. Where possible and appropriate, we will notify of this kind disclosure. However, your personal data is NEVER disclosed to third parties for remarketing or retargeting purposes without prior or active consent from the customer. We never sells our email lists or central customer information. 

How we use cookies

Cookies act as small files which contains a quantum of data that may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Should you agree with the terms, the file is added on your hard drive which enables tracking technologies that utilises beacons, tags, and scripts to collect and track information with the goal to improve and analyse our service. Cookies help us to analyse and navigate web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, should you choose to decline cookies invitation, this may prevent you from accessing the full extent of our services within the website. 


Examples of Cookies we use:

  • Session Cookies.We use Session Cookies to operate our Service.

  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.

  • Security Cookies. We use Security Cookies for security purposes.


How long do we store your personal data? 

In providing products and services to you, we will hold personal information for as long as we are providing you the products and services for or in order to comply with our legal obligations, resolve disputes or prevent abuse. Otherwise, we may only hold personal information for as long as we deem necessary.


Your rights

Your personal data belongs to you. Therefore you have the right to:

  • The full extent of what personal data we hold about you

  • Ensure that all personal data is correct and up-to-date

  • Request us to correct any personal data

  • Object to our continued processing of your personal data


If you no longer wish to receive any online communications, just let us know by clicking the ‘unsubscribe’ link at the bottom of the newsletter or other communication.

You can notify us if you no longer wish us to process your personal data, but we not that if you do so, this may mean that we can no longer provide our services to you. You can contact us at any time by emailing


If you are a European resident, we understand that we are process your information in order to fulfil contractual agreement we might have with you (For instance, to process and fulfil an online order you place online via our webstore) or otherwise to pursue business interests referred as above. Furthermore, please note that your information may be transferred outside of Europe, including to Canada and the United States. 

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we will take steps to remove that information from our servers.


When we collect, process and share data in accordance with this privacy policy, it may be transferred to countries other than where you live. Our data hosting provider’s servers are located in Australia, however some of the third parties with whom we share data are located in the United States. The web platform we use, Wix is Privacy Shield & Swiss certified,  

which is the European Commission-approved mechanism that enables the transfer of personal data from the European Union and Switzerland to the United States. 


We use appropriate technical and organisational measures to protect the personal data that we collect and process. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal data, including using the latest 256-bit SSL (secure sockets layer) encryption technology to protect your Customer Information when you purchase from our online store. 


Changes to this privacy notice

This privacy notice was published on April 1st 2020. We may revise this privacy policy from time to time as we add new features or as laws change. When we make changes to our privacy policy, they are reflected on this page and the a revision date will be noted at the top. Any revised privacy policy will apply to personal data, Customer Information and Usage Data we already have about you at the time of the change, and any such information created or received after the change takes effect. We strongly recommend that you periodically reread this privacy policy to see if there have been any changes that may affect you.

Payment Methods


• Credit / Debit Cards

• Offline Payments